Welcome to TwinEyewear.com. To avail the services offered at Twin Eyewear or by any of its affiliates, you must agree to the following terms and conditions.  

Please read the following Terms and Conditions before placing your order. When you place an order, you will be asked to confirm that you have read and agreed to these Terms and Conditions. You will not be able to proceed with the order if you do not agree to these Terms and Conditions. The contract is between you and “TwinEyewear.com”. If your order is accepted, these terms and your order form will together form a legally binding contract between you and the buyer or customer. A contract will be made when we accept an order, and acceptance will be by way of emailed confirmation of acceptance.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.TwinEyewear.com website.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. www.TwinEyewear.com allows the User to surf the Website or making purchases without registering on the Website.

The term "We", "Us", "Our" shall mean TwinEyewear. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website
 

1. BACKGROUND

Thank you for visiting the www.TwinEyewear.com, and any other website that we operate (to which we refer to herein, together with its sub-domains, content and services, as a Site). We are an emerging online retail store and information Site for eyeglasses, contact lenses and related products. We offer a large selection of designer and private label frames and related eye care products, along with information designed to help consumers make the most efficient and effective purchasing decision. It is our wish that any visit in our Sites and the experience of any purchase through our Sites will be pleasurable as possible. By accessing our Sites and/or by clicking the "I Agree" or "OK" button, you expressly acknowledge and agree that you are entering into a legal agreement with TwinEyewear. and the companies within its group, including subsidiaries, affiliates, and/or related companies (or, collectively, we, us or our), and have understood and agree to comply with, and be legally bound by, these General Terms and Conditions of Use (or these Terms and Conditions). You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent not prohibited under applicable law. If you do not agree to be bound by these Terms and Conditions please do not access our Sites or make any purchases through our Sites.

We reserve the right, at our discretion, to modify these Terms and Conditions at any time and from time to time. Such change will be effective 10 days following the posting of the revised Terms and Conditions on the Site, and your continued access or use of the Site thereafter means your acceptance of any changes to these Terms and Conditions.

 

2. ABILITY TO ACCEPT TERMS

Our Site is not structured to attract children under the age of 13 years. If you are under 13 years please do not visit or use the Site. If you are between 13 and 18 years of age, then you must review these Terms and Conditions with your parent or guardian before visiting or using our Sites to make sure that you and your parent or guardian understand these Terms and Conditions and agree to them.

 

3. CUSTOMER ACCOUNT

During your use of our Sites and in order to use our Sites' services, you may choose to create and account, or the Account, and by doing so you agree to provide accurate and complete personal information as required by the order page, or the Account Information, and to keep the Account Information current, accurate and complete. If you choose to register to our website, we may offer different options to create an Account, including:

(a) Online Registration Form: You may choose to complete and submit an online registration form. You will be asked to provide us with certain mandatory information such as your name and email address, and also a password that you will use to access your Account.

(b) Third Party Accounts: You may choose to create an Account by clicking on a “login with…” button that we display on our Sites for a designated third party service, or the Third Party Account, such as Facebook or Google. Doing so will enable you to link your Account and your Third Party Account. If you choose this option, then you will be required to approve the connection as well as the types of information (which may include Personal Information) that we will obtain from your Third Party Account and the types of activities that we may perform in connection with your Third Party Account. Please note that in order to use this option, you will need to have, and may need to be signed-in to, an existing Third Party Account.

You agree not to create an Account for anyone else or use the Account of another without their permission. You are solely responsible for the activity that occurs in your Account, and you must keep your Account password secure. You must notify us immediately of any breach of security or unauthorized use of your Account. As between you and us, you are solely responsible and liable for the activity that occurs in connection with your Account. If you wish to delete your Account you may send an email request to us at hello@TwinEyewear.com. If you provide information that is untrue, inaccurate, not current or incomplete, or we have plausible suspicions that such information is inaccurate, incomplete or untrue, we reserve the right to suspend or terminate your Account and refuse your use of the Site, including, but not limited to, sales resulting from the site.

Your Account

As mentioned in the website's privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and agree to accept responsibility for all activities that occur under your account or password.

TwinEyewear.com does sell products for children, but it sells them to adults. If you are underage of 18 years, you may use TwinEyewear.com only with involvement of a parent or guardian. TwinEyewear.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. TwinEyewear.com website is not compatible for disability people who wants to shop online and assistance is required. TwinEyewear team is ready to help the disability people either through email or live chat support or we suggest to take assistance from other person. 
 

 

4. PRIVACY

We will use the Account Information and any additional personal information we may collect or obtain in connection with our Sites in accordance with our privacy policy which is available at http://www.TwinEyewear.com/page/privacy-policy (or our Privacy Policy). You agree that we may use personal information that you provide or make available to us in accordance with our Privacy Policy.

 

5. THIRD PARTY SOURCES AND CONTENT

Our Site enables you to view, access, link to, and use content from Third Party Sources (such content referred herein as Third Party Content) that are not owned or controlled by us. Third Party Source may be a third party website or service provider.

We are not affiliated with and have no control over any Third Party Sources. We do not assume any responsibility for the content, terms of use, privacy policies, actions or practices of, any Third Party Sources. Please read the terms of use and privacy policy of any Third Party Source that you interact with before you engage in any such activity.

We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third Party Content or that is communicated to you from a Third Party Source.

By using our Site you may be exposed to Third Party Content that is inaccurate, offensive, indecent, or objectionable. You always have the choice of deciding whether or not to interact with a Third Party Source or to view and use Third Party Content. Your interaction with a Third Party Source and your use of, and reliance upon, any Third Party Content is at your sole discretion and risk.

You are solely responsible and liable for your interaction with a Third Party Source. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us, and release us from any and all liability, arising from your use of and interaction on any Third Party Content and from your interaction with any Third Party Source. If you have any query or complaint regarding a Third Party Source or any Third Party Content, you agree to contact the Third Party Source directly.

 

6. USER SUBMISSIONS

Our Sites permits the hosting, sharing, posting, and publishing of content by you and other users (or the User Submissions). Your User Submissions may be posted to our Sites, or otherwise be made publicly available. You understand that whether or not such User Submissions are published, we do not guarantee any confidentiality with respect to any User Submissions. You shall be solely responsible for your User Submissions and the consequences of posting or publishing them. We have complete discretion whether to publish your User Submissions and we reserve the right without further notice to you, to monitor, censor, edit, remove, delete, and/or remove any and all User Submissions at any time and for any reason.

You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all Intellectual Property Rights (as defined below) in and to your User Submissions, and to enable inclusion and use thereof as contemplated by these Terms and Conditions. Intellectual Property Rights means any and all rights, titles and interests, whether foreign or domestic, in, under, and to any and all trade secrets, patents, copyrights, service marks, trademarks, know-how, or similar intellectual property rights, as well as any and all moral rights, rights of privacy, publicity and/or similar rights of any type under the laws or regulations of any governmental, regulatory, or judicial authority, foreign or domestic. You retain all of your ownership rights in and to your User Submissions.

Subject to these Terms and Conditions and to our Privacy Policy, by submitting User Submissions, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submissions only in connection with our Sites, including without limitation for redistributing part or all of your User Submissions (and derivative works thereof), and you hereby waive any moral rights in your User Submissions, to the extent permitted by law. You also hereby grant each user and Third Party Source a non-exclusive right to use, copy, reproduce, distribute, disclose, prepare derivative works of, display and perform such User Submissions in accordance with these Terms and Conditions.

You understand and acknowledge that when accessing and using our Sites: (1) you will be exposed to User Submissions from a variety of sources, and that we are not responsible for the accuracy, correctness, usefulness, safety, or Intellectual Property Rights of, or relating to, such User Submissions; and (2) you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable. You hereby waive, any legal or equitable rights or remedies you may have against us with respect to the foregoing subsection (1) and (2) above.

We reserve the right to access, read, preserve, and disclose any User Submission or any other information that we obtain in connection with the Site as we reasonably believe is necessary to: (1) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (2) enforce these Terms of Use, including investigation of potential violations of it, (3) detect, prevent, or otherwise address fraud, security or technical issues, (4) respond to your user support requests, or (5) protect the rights, property or safety of us, our users or the public.

You agree that you will not send, display, post, submit, publish or transmit a User Submission that: (1) is unfair or deceptive under the consumer protection laws of any jurisdiction; (2) is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights; (3) creates a risk to a person’s safety, health, or property, creates a risk to public safety, health, or property, compromises national security, or interferes with an investigation by law enforcement; (4) impersonates another person; (5) promotes or involves illegal activities, terrorism, drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking; (6) is unlawful, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law, or is otherwise dishonest, inaccurate, inappropriate, malicious or fraudulent; (7) constitutes an unauthorized commercial communication; (8) contains the contact information or any personally identifiable information of any third party unless you have first obtained the express consent of said third party to include their contact information or personally identifiable information; and/or (9) breaches these Terms and Conditions.

 

7. CUSTOMER PURCHASES

Product purchases may be executed via Stripe (or other third party payment service provider that we make available for you to use via our Sites). If you choose to proceed with a purchase via Paytm or other third party payment service provider then you: (1) agree to review and be bound by Stripe's or such other third party payment service providers terms of use and privacy policy; and (2) you acknowledge that you may need to hold, or register, an active TwinEyewear account in order to complete a product purchase. We are not responsible or liable for any activities or conduct of Stripe (or such other third party payment service provider), and you agree to hold us harmless, and expressly release us, from any and all liability arising from or in connection with any products that are offered for sale and purchased via the Site.

We use Stripe for processing payments. We/Stripe do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of Stripe on https://stripe.com/en-in  

Order Placement and Confirmation

Any orders placed on the website are subject to confirmation from TwinEyewear.com either through an e-mail and/or mobile confirmation. TwinEyewear.com reserves the right to disapprove or cancel any order placed on TwinEyewear.com and refund the amount to customer within 6 working days.  

By placing an order through our site, you agree that you are legally capable of entering into binding contract and are at least 18 years old.

Prices

We aim for a competitive pricing policy & TwinEyewear.com product prices are quoted in USD (United States Dollar). Prices prevailing at commencement of placing the order will apply i.e. the price which comes into effect on the date and the time of processing your order is considered as the product price. 

We make every effort to ensure that the prices shown are accurate. However, since our website contains a large number of items, it’s always possible that in spite of our careful screening some of the products listed on our website may show an incorrect price & not the actual price. In such a rare case even if we confirm your order by making an order confirmation via email or mobile, we are under no obligation to provide you the product at an incorrect lower price quoted on our website.

All prices posted on this website are subject to change without notice by TwinEyewear.com. Posted prices may or may not include all taxes. 

Payment    

All payments must be received by us prior to shipping. Delivery charges need to be paid if applicable. We accept payment by net-banking, credit card and debit card. Please see that the card is pre-authorised at the time of making your order and the payment can be debited from your card at the end of the working day on which you make your order.

Shipping and Handling

Shipment will be handled by TwinEyewear.com and delivery timelines mentioned are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. There are chances of delay during public holidays and festive season. For further details, please refer to https://www.TwinEyewear.com/pages/shipping-returns-exchanges.

Risk of Loss

All items purchased from TwinEyewear.com are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

Return of Products and Reverse Shipment    

Please refer to https://www.TwinEyewear.com/pages/refunds-and-cancellation-policy.

Changes and Cancellation

Please refer to https://www.TwinEyewear.com/pages/refunds-and-cancellation-policy.

Refund

Please refer to https://www.TwinEyewear.com/pages/refunds-and-cancellation-policy.

 

8. CUSTOMER CONDUCT; OWNERSHIP

The (1) content on our Sites, including without limitation, the text, documents, articles, brochures, descriptions, products, software, graphics, photos, sounds, videos, interactive features, and services (or collectively, the Materials), (2) and User Submissions (or together with the Materials, the Content), and (3) the trademarks, service marks and logos contained therein (or the Marks), are our property and/or our licensors’ property and may be protected by applicable copyright or other intellectual property laws and treaties. All other brands and names (including third-party product names) are the property of their respective owners. You may not use the name TwinEyewear, TwinEyewear.com, the TwinEyewear logo or any other graphics or services terms or names that are our Marks or our affiliates' Marks on any site without our express prior written consent.

You acknowledge that all Content is copyrighted as a collective work under applicable law, including, without limitation, the Indian copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the Indian copyright laws, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.

It is forbidden under these Terms and Conditions to engage in any activity that will restrict or inhibit other users from using our Sites. You shall not: (1) copy, distribute or modify any part of our Sites without our express prior written authorization; (2) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose Content; (3) disrupt servers or networks connected to our Sites; (4) use or launch any automated system (including without limitation, "robots", "spiders", or otherwise) to access our Sites; (5) parse any content within our Sites or copying any source code for the purpose of mimicking the look and feel of our Sites; and/or (6) circumvent, disable or otherwise interfere with security-related features of our Sites or features that prevent or restrict use or copying of any content or that enforce limitations on use of our Sites.

 

9. PRODUCT DESCRIPTIONS

We have made every effort so that our Sites display the dimensions and colors of our products as accurately as possible. However, the colors you see in our products will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by our Sites is not as described, your sole remedy is to return it unused and with the full contents in accordance with our return policy (see “Return Policy”).

 

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DO NOT AND WILL NOT ACCEPT LIABILITY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES OF ANY KIND OR FOR ANY LOSS OF DATA, REVENUE, PROFITS OR REPUTATION, ARISING UNDER THESE TERMS AND CONDITIONS OR OUT OF YOUR USE OF, OR INABILITY TO USE, OUT SITES, OR THAT ARE RELATED TO THE PURCHASE OF GOODS OR SERVICES FROM OUR SITES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITY, DAMAGES OR LOSSES.

 

11. OTHER RIGHTS

Content and Information                

Images, product photographs, content, graphics designs, product description, metatags and web design layouts are sole ownership of TwinEyewear.com and this cannot be used by any individual or company without written consent of the authorised representative   

Only registered affiliates can use some of the content and information available on TwinEyewear.com as per the terms mentioned in affiliates contact. 

Site Policies, Modification, and Severability 

Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Intellectual Property Rights

Copyright Protection - All content included on this site, such as text, graphics, logos, button icons, and audio clips, digital downloads data compilations and software, are the property of TwinEyewear.com and its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of TwinEyewear.com and protected by Indian Copyright law. 

Trademarks:

1. Protected Marks: TwinEyewear, www.TwinEyewear.com, TwinEyewear.com & design, and other marks indicated on TwinEyewear website are registered trademarks of TwinEyewear.com.
2. Protected Graphics: All TwinEyewear.com graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of TwinEyewear.com. TwinEyewear.com's trademarks and trade address may not be used in connections with any product or service that is not of TwinEyewear.com. All other trademarks not owned by TwinEyewear.com or its affiliates that appear on TwinEyewear.com or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with TwinEyewear.com or its affiliates.

Governing Law and Jurisdiction

These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Hyderabad, Telangana shall have jurisdiction, to the exclusion of all other courts.

Severability     

In the event of a particular condition mentioned in this Terms and Conditions being changed or declared invalid, it will not have an effect on any other part of this draft of Terms & Conditions and such a change will be limited to that particular point only and all the remaining part will be applicable exactly as mentioned here. 

Disclaimer of Warranties and Limitation of Liability

This site is provided by TwinEyewear.com on an "as is" and "as available" basis. TwinEyewear.com makes no representations or warranties of any kind expressed or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, TwinEyewear.com disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. TwinEyewear.com does not warrant that the site, its servers, or email sent from TwinEyewear.com are free of virus or other harmful components. TwinEyewear.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.

We reserve the right to monitor areas of our Sites electronically and may at our sole discretion use and/or disclose any data or communication of any kind.

We may terminate or suspend your account and your accessibility to all or part of our Sites, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us.

As customer service is the most important aspect of our business, we reserve the right to deny your purchase of any product or service if it is apparent that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer to protect us to these ends.

 

12. TERMINATION OF TERMS

These Terms and Conditions are effective until terminated by either party with no prior written notice. If you no longer agree to these Terms and Conditions, you must stop your use of and visit to our Sites. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or our Sites. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our Sites.

 

13. WARRANTY DISCLAIMERS

This section applies whether or not the services provided under our Sites are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent certain exclusions set forth herein may not apply.

OUR SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. WE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT GUARANTEE THAT OUR SITES WILL BE FREE OF BUGS, SECURITY BREACHES, OR VIRUS ATTACKS. OUR SITES MAY OCCASIONALLY BE UNAVAILABLE FOR ROUTINE MAINTENANCE, UPGRADING, OR OTHER REASONS. YOU AGREE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS OF THE INTERNET, SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS. WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT, PRODUCT, OR SERVICE THAT IS FEATURED OR ADVERTISED ON OUR SITES BY A THIRD PARTY.

WE DO NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT THAT APPEARS IN A USER SUBMISSION, AND DOES NOT MAKE ANY REPRESENTATION OR WARRANTY WITH RESPECT TO, AND DISCLAIMS ALL LIABILITY FOR, ANY SUCH CONTENT.

YOU SPECIFICALLY ACKNOWLEDGE THAT WE SHALL NOT BE RESPONSIBLE FOR THE USER SUBMISSIONS OR CONDUCT (INCLUDING DEFAMATORY, OFFENSIVE, ILLEGAL, OR NEGLIGENT CONDUCT) OF ANY SITE USER AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.

YOUR RELIANCE ON, OR USE OF, ANY USER SUBMISSION, OR INTERACTION WITH ANY SITE USER OR OWNER, IS AT YOUR SOLE RISK. IF YOU HAVE A DISPUTE WITH ANY SITE USER OR OWNER IN CONNECTION WITH THE SITE OR ANY USER SUBMISSION, YOU AGREE THAT WE SHALL NOT BE LIABLE FOR ANY CLAIMS OR DAMAGES ARISING OUT OF OR CONNECTED WITH SUCH A DISPUTE. WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR ANY SUCH DISPUTE.

WE DO NOT AND WILL NOT ACCEPT LIABILITY IN CASES WHERE CUSTOMERS PROVIDE US WITH PRESCRIPTIONS NOT SUITED TO THEIR PERSONAL CONDITION. WE ALSO WILL NOT ACCEPT PRESCRIPTIONS THAT ARE MORE THAN TWO YEARS OLD. WE HIGHLY DISCOURAGE CUSTOMERS FROM USING EYEGLASSES OR CONTACT LENSES THAT ARE NOT SUITED TO THEIR PRESCRIPTION.

EXCEPT AS EXPRESSLY STATED HEREIN AND IN OUR PRIVACY POLICY, WE DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE SITE.

 

14. APPLICABLE LAW

We make no representation that the Content in our Sites is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access our Site from other locations do so at their own initiative and are responsible for compliance with applicable local laws.

 

15. INDEMNITY

You agree to defend, indemnify and hold us, our affiliates, subsidiaries, related companies, and our and their respective officers, directors, employees, representatives, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney's fees) arising from: (1) your use of, or inability to use, our Sites; (2) your User Submissions; or (3) your violation of these Terms.

 

16. SUBMITTED FEEDBACK

It is our desire and pleasure to hear from our customers and welcome your comments regarding our products, including our Sites. We request that you be specific in your comments on our services and products. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (to which we refer collectively, as Feedback), the Feedback shall be deemed, and shall remain, our property. None of the Feedback shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Feedback. Without limiting the foregoing, you agree that we shall exclusively own and hereby assign to us without compensation or further obligation all now known or hereafter existing rights to the Feedback of every kind and nature throughout the universe and shall be entitled to unrestricted use of the Feedback for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Feedback, including the right to publish on the Site or elsewhere and to use the Feedback, including any suggestions, ideas, etc. contained herein.

If you have any questions regarding our General Terms and Conditions of Use, please feel free to contact us via: 

Email: hello@TwinEyewear.com

Phone: +19137359491

 

ADDITIONAL INFORMATION

When you are happy, we are happy! 

We are charged with providing a friendly voice for you to talk to, solving any issue you may have completely and in creative ways where necessary. We are committed to providing our customers with a positive experience in every interaction that they have with us. 

Have no fear! No matter how extreme the issue, we have seen it before and are here to help. Whether it be a volcano eruption delaying your sunglasses for your vacation, your parcel arriving with equal weight of rocks instead of sunglasses, or the delivery man throwing your parcel half way up the lawn, not wanting to wade through the knee-deep snow to place the parcel on your door-step. 

We have found solutions for all of the above, and we are dedicated to providing similarly comprehensive and satisfactory solutions for you. 

Here is how we do this on a daily basis: 

• We make it as easy as possible for you to find the perfect pair of eyeglasses or sunglasses at an amazing price. 
• By providing a fantastic customer service. 
• Providing a secure, easy-to-use online service. 
• Responding to suggestions from customers on how we can improve our site. 
• By acting in a solution-oriented fashion, working with each customer individually to address any problems that you may have. 
• By being courteous and professional at all times. 
• Ensuring consistency in our responses and the information we provide. 
• Listening to our customers and taking all issues seriously. 
• Apologizing when appropriate and not being afraid to acknowledge when we have messed up. 
• Responding to every email we receive, providing helpful and timely responses. 
• By going the extra mile - always asking what else can I do? and how can I do more? 
• Delivering on our promises. 

What you can expect from us: 

• Courteous, professional and enthusiastic staff who will greet you in a friendly way. 
• Staff with the knowledge, authority and responsibility to deal with your enquiries or to be able to refer you to the right person. 
• A solution-oriented focus when dealing with your questions and a commitment to working with you. 
• Confidentiality and respect for your privacy. 
• All emails and phone calls receiving a prompt response in line with our standards. 
• Clear and accurate information, and an easy-to-use service. 
• A commitment to social responsibility through our social Unbox Sunshine movement. 
• A happy and enjoyable shopping experience. 

What if something goes wrong? 

• You can contact our dedicated Customer Service Team through Contact Us info. 
• You can send us your feedback, our Customer Service Manager reads these daily and act upon the suggestions. 

 

Disclaimer 

THE CONTENT AND ALL SERVICES ASSOCIATED WITH THIS WEBSITE OR PROVIDED THROUGH THE SERVICE ARE PROVIDED TO YOU ON AN “AS-IS” AND “AS AVAILABLE” BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE CONTENT OR OPERATION OF THIS WEBSITE OR OF THE SERVICE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE AND PURCHASE OF THE PRODUCTS IS AT YOUR SOLE RISK.  

THE COMPANY MAKES NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, EXPRESS OR IMPLIED, REGARDING (i) THE ACCURACY, RELIABILITY OR COMPLETENESS OF THE CONTENT ON THIS WEBSITE OR (ii) OF THE SERVICE AND PRODUCTS AND EXPRESSLY DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY ENGAGES AND EMPLOY THE BEST METHODS TO SAFEGUARD AND PROTECT AGAINST VIRUSES, INFECTION., ETC, HOWEVER, DESPITE SUCH BEST EFFORTS, THE COMPANY MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT THE CONTENT THAT MAY BE AVAILABLE THROUGH THE SERVICE IS FREE OF INFECTION FROM ANY VIRUSES OR OTHER CODE OR COMPUTER PROGRAMMING ROUTINES THAT CONTAIN CONTAMINATING OR DESTRUCTIVE PROPERTIES OR THAT ARE INTENDED TO DAMAGE, SURREPTITOUSLY INTERCEPT OR EXPROPRIATE ANY SYSTEM, DATA OR PERSONAL INFORMATION. 

TwinEyewear.com holds the copyrights of all images, texts, graphics and data on this website. 

Each trademark, product name, company name and logo displayed on www.TwinEyewear.com is exclusive property of the respective brands. Any entity, must take written consent of TwinEyewear.com, to copy, re-publish, alter and distribute any of these intellectual properties. 

The medical information on TwinEyewear.com is a mere reference for customers. We would like to recommend you to consult an eye doctor regarding any kind of problem with your eyes. 

You are liable for any risk associated with your use of TwinEyewear.com. 

You will be the sole responsible for any action taken by you in reliance upon the content of the website. TwinEyewear.com is liable only for the purchase price of any item purchased by you from the website. 

If any kind of damage; personal injury or death; lost profit, goodwill & data or business interruption takes place due to the use of the website, TwinEyewear.com will not be responsible for it. 

The agreement is governed by the laws of the India. If any litigation arises out of this website, it shall be exclusively held in the courts of India. 

Any provision of the agreement, if found illegal or void, will be eliminated. However the remainder will continue to hold the full force and effect. 

The ‘terms of use’ and policies as well as the website is constantly changed and updated. You are recommended to review the site regularly for any updates & changes. It will be taken for granted for the continuous users that they have accepted the changes. TwinEyewear.com will not be liable for any ignorance on your part. 

THE COMPANY SHALL IN NO EVENT BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, LIQUIDATED OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, REVENUE OR BUSINESS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, OR LOSS OF SAVINGS, OR ANY OTHER DAMAGES ARISING - IN ANY WAY, SHAPE OR FORM - OUT OF THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO UTILIZE THE SERVICE ARISING IN WHOLE OR IN PART FROM YOUR ACCESS TO THIS WEBSITE, YOUR USE OF THE SERVICE, YOUR PURCHASE OF PRODUCTS THROUGH THE WEBSITE OR THIS AGREEMENT, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.