Are they comfortable? That’s a great start.

Otherwise, a few rules of thumb:

• Pupils should be near the centre of the lens
• Lenses shouldn’t extend past the side of your face
• Eyebrows should not be inside the glasses
• When you smile, your cheeks don’t push the frames up
• Frames shouldn’t slide down your nose

If you find a frame you love but it doesn’t fit quite right, we can adjust the below issues—and we’ll do it for free at any of our retail locations:

• If the frames are too tight or loose behind your ears
• The temples are too long or too short
• The temples are too tight or loose at the side of your face
• The frames are crooked or slide down your face

If you’re not close to a Lensfit location, most optical shops will make minor adjustments for free or a small fee.

Above all, pick what makes you look and feel good!

All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the measurements of your current glasses to the frame measurements on our website; this will give you an idea for how a pair will fit you.

Nose bridge refers to the slope of the nose in between the eyes. A low nose bridge is where the bridge of your nose sits level with or below the pupils. People with low nose bridges often have wide faces and/or high cheekbones. Low Bridge Fit frames minimize any pinching and prevent frames from sliding down your nose or resting on your cheeks.

(Standard Fit frames will be a better fit for those who don’t have the above features.)

If you’re having trouble picking a pair or want a second opinion, our personal stylists are always happy to help. Call us from Monday–Friday, 10 a.m.–5 p.m. EST, or email hello@twineyewear.com

If you find a Low Bridge Fit frame that is comfortable on you, by all means, go for it! We’ve found that customers who don’t have low nose bridges (when the bridge of your nose sits level with or below the pupils), wide faces, and/or high cheekbones find the Low Bridge Fit frames uncomfortable after a few hours.

If you experience any irritation later, don’t hesitate to reach out.

Please note: If you decide to have your frames adjusted elsewhere, be sure to tell the technician to use low heat and light pressure on your glasses, especially if you have high-index lenses. Too much heat may cause bubbles, cloudiness, or even cracks to appear. Yikes.

Absolutely! Our personal stylists are here to help you find a great fit every day, 10 a.m.–5 p.m. EST. Email hello@twineyewear.com or text us at +19137359491. It’s easy and free.

Once you’re ready to checkout, you can upload an image of your eyeglasses prescription to your order (snap a photo or scan it in), submit your doctor’s contact information, or select to send your prescription to us later! If you’ve already placed an order, email the image of your prescription to hello@twineyewear.com or whatsapp it to us at +19137359491, 10 a.m.–5 p.m. EST.

We’ll also need your pupillary distance (PD) for progressives.

Your PD is the distance in millimetres between your pupils, and it helps us centre your prescription correctly in your frames. If your doctor did not include this measurement with your prescription, you have a few options:

• Trained associates at our stores and showrooms can measure your PD.

• Most optical shops will measure your PD for free or a small fee.

Please note: We’re unable to fill expired eyeglasses prescriptions and prescriptions for contact lenses. If your doctor provided an expiration date on your prescription, we will always abide by the doctor’s orders. If your doctor did not provide an expiration date, we’ll adhere to the optical rules of the nation where your prescription was written to determine if we’re able to fill it.

There are a few easy ways to get a prescription:

• Make an appointment with your local optometrist, or find an available doctor through online apps. Be sure to ask your doctor to include your pupillary distance (PD) on your prescription!

Deciphering prescriptions can be tricky. If you have any questions about whether or not we can fill yours, give us a ring at +19137359491, 10 a.m.–5 p.m. EST.

Prescription Eyeglasses

We can fill prescriptions with a sphere (SPH) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the sphere (SPH) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the sphere (SPH) value is stronger than -18.00.

If you have astigmatism in either eye, you will have a cylinder (CYL) value in your prescription. We can fill prescriptions with a cylinder (CYL) value within ±10.00. High-index lenses are recommended in some instances and required if the cylinder (CYL) value on your prescription is ±4.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the cylinder (CYL) value is stronger than -10.00.

We can fulfil progressive lens prescriptions with ADD powers between +0.75 and +3.50 and a combined sphere (SPH) and cylinder (CYL) value between -18.00 and +6.00. High-index lenses are recommended in some instances and required if the combined sphere (SPH) and cylinder (CYL) value on your prescription is stronger than -10.00. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

Uh-oh! We cannot fill this prescription because the ADD power is stronger than +3.50.

Prescription Sunglasses

We can fill sunglasses prescriptions with a combined sphere (SPH) value and cylinder (CYL) between -12.00 and +6.00. We cannot fill prescriptions with a cylinder (CYL) value stronger than ±10.00. High-index lenses are recommended in some instances and required for sunglasses if the combined sphere (SPH) and cylinder (CYL) value on your prescription is -7.00 or stronger. You may add these lenses to your order at checkout or we will follow up with you if they’re recommended.

We can fill prism values up to 6 diopters combined for single-vision, and up to 5 diopters combined for progressives.

If we are unable to fill your prescription, you can still purchase Lensfit frames. Call us at +19137359491, 10 a.m.–5 p.m. EST to purchase a pair of frames with demo lenses for 10% off. Just take them to your doctor to have your prescription lenses filled!

Optical

Carbonate lenses

• Thin and light plastic lenses
• Anti-scratch, anti-reflective, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
• Recommended for customers 10 years old or younger
• Included with purchase of certain optical frames

Polycarbonate lenses

• Thin, light, and impact-resistant plastic lenses
• Anti-scratch, anti-reflective, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays
• Recommended for customers 12 years old or younger
• Included with purchase of certain optical frames

1.67 high-index lenses

• Thinner lenses designed for stronger prescriptions
• Anti-scratch, anti-reflective, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays

1.74 high-index lenses

• Our highest index lens designed for very strong prescriptions
• Anti-scratch, anti-reflective, and superhydrophobic coatings included
• Block 100% of UVA and UVB rays

Blue-light-filtering lenses

• Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
• Designed to filter a higher percentage of blue light than our standard or high-index lenses
• Block 100% of UVA and UVB rays
• Anti-scratch, anti-reflective, and superhydrophobic treatments included

Light-responsive lenses

• Available in polycarbonate or 1.67 high-index material—whatever suits your prescription
• Darken from clear to grey when exposed to the sun’s UV rays
• Block 100% of UVA and UVB rays (both indoors and outside)
• Anti-scratch, anti-reflective, and superhydrophobic treatments included

Non-prescription sun

Polarized CR-39 lenses

• Thin and light plastic lenses
• The majority of our non-prescription lenses are polarized to reduce glare
• Equipped with anti-scratch coating
• Block 100% of UVA and UVB rays
• Included with purchase of certain non-prescription sunglasses

Prescription sun

Polarized polycarbonate lenses

• Thin and light plastic lenses
• Polarized to reduce glare
• Equipped with anti-scratch coating
• Block 100% of UVA and UVB rays
• Included with purchase of certain prescription sunglasses

1.67 high-index sun lenses

• Thinner lenses designed for stronger prescriptions
• Polarized to reduce glare
• Equipped with anti-scratch coating
• Block 100% of UVA and UVB rays

We offer progressive glasses and bi-focal glasses.

Single-vision lenses offer one correction throughout the entire lens (usually for distance or reading). Progressive lenses offer multiple focal corrections in one lens, providing a seamless transition from distance correction on top to reading correction on bottom. This means you can see your whole field of vision without switching between multiple pairs of glasses. (Neat.)

If you have any additional questions about progressives, we’re happy to help. Chat with us here.

We offer light-responsive lenses in our entire collection of eyeglasses starting at AED 199. These lenses darken from clear to grey when exposed to UV rays (so you won’t have to worry about them transitioning while indoors—phew!). Our light-responsive lenses are equipped with scratch resistant, anti-reflective, and superhydrophobic coatings, and they block 100% of UVA and UVB rays.

Yes! Pricing is based on your specific prescription values, as well as the type of lenses you choose to purchase. We’re happy to help you figure out the best lenses for you based on your prescription strength. Give us a call at +19137359491, 10 a.m.–5 p.m. EST.

To clean your lenses, simply rinse them with a mild dish soap and lukewarm water, and dry them with a soft cloth. For day-to-day cleaning of light smudges, a few swipes of the lens cloth included in your case should do the trick. Please be careful to avoid using hot water on your lenses (especially if they are high-index lenses), as they can develop bubbles or cracks when exposed to high heat.

No. 

For customers who are concerned about exposure to blue light, we offer polycarbonate blue-light-filtering lenses. These lenses block more blue light than our standard polycarbonate lenses or our high-index lenses, and they can be added to your order during checkout.

If you’re planning on wearing your glasses both indoors and outdoors, we’d recommend our light-responsive lenses (which darken from clear to grey when exposed to sunlight) as an alternative. Many people’s primary source of blue light exposure is the sun, and these lenses provide more blue light filtration when exposed to sunlight than most blue-light-filtering lenses (including ours) do. If you’re interested, these lenses cost an additional dollars and can be selected when adding frames to your cart.

A receipt will be attached to your shipping confirmation email and included with your purchase! If you need another copy, you can access one through your account or email us at hello@twineyewear.com.

Note: Our receipts for single-vision prescription glasses with carbonate/polycarbonate lenses do not break down the cost of the frames and lenses separately because they are considered a total packaged deal. If you run into any issues, please don’t hesitate to reach out to us!

Yes we do! Gift receipts are available for eyewear, sunwear, and non-eyewear items such as lens cloths, totes, and frame cases. If you’d like to request a gift receipt, you can access one directly through your account. You can also feel free to chat our team or email us at hello@twineyewear.com.

Note: We do not offer gift receipts for non-returnable items such as gift cards, eye exams, or prescription check services.

Our gift and e-gift cards make great presents. Purchase them here. Note: Physical and e-gift cards are not refundable.

Your gift card will arrive in five business days.

Yes! We offer payment plans through CCAvenue/Telr/PayU for purchases made on our website.